Terms of Service

1. Definitions

• "Platform" — the AgentEQ web application, APIs, chat widget, and related services at agent-eq.com
• "User" / "You" — any individual or entity that creates an account or uses the Platform
• "Business" — a business entity configured within the Platform to deploy AI agents
• "AI Agent" — the automated conversational agent deployed on your behalf via the Platform
• "End-User" — any person who interacts with your AI Agent through any channel
• "Subscription" — your paid plan to access the Platform features
• "BYOK" — Bring Your Own Key, where you supply your own AI provider API credentials

2. Account Registration

• You must provide accurate, complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must be at least 18 years old to create an account.
• One person or legal entity may maintain only one account unless explicitly authorised.
• We reserve the right to suspend or terminate accounts that violate these Terms.

3. Subscriptions and Payment

• Access to Platform features requires an active paid Subscription.
• All fees are quoted in US Dollars (USD) and are exclusive of applicable taxes.
• Payment is processed by Stripe. You authorise recurring charges according to your selected billing cycle (monthly or annual).
• Annual subscriptions are billed upfront for the full year at a discounted rate.

• You may cancel your Subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access until that date but will not receive any refund for the remaining period.
• We reserve the right to change pricing at any time. Price changes will apply to new billing cycles only, not retroactively to existing subscriptions.

4. Acceptable Use

You agree NOT to:

• Use the Platform for any unlawful, fraudulent, or harmful purpose
• Deploy AI Agents that generate, promote, or distribute illegal content, hate speech, harassment, or misinformation
• Attempt to reverse-engineer, decompile, or extract source code from the Platform
• Circumvent any security measures, rate limits, or access restrictions
• Use the Platform to transmit malware, viruses, or any harmful code
• Impersonate any person or entity, or misrepresent your affiliation
• Scrape, crawl, or harvest data from the Platform without written permission
• Resell, sublicense, or redistribute Platform access to third parties without authorisation
• Use the Platform in any way that could damage, disable, or impair our infrastructure
• Violate the intellectual property rights of any third party through the Platform

5. AI Agent Behaviour and Accuracy

5.1 No Guarantee of Accuracy

AI Agents deployed via the Platform use third-party large language models (LLMs) to generate responses. These models may produce inaccurate, incomplete, misleading, or inappropriate outputs. We make no warranty, representation, or guarantee that AI Agent responses will be accurate, reliable, complete, timely, or fit for any particular purpose.

5.2 Your Responsibility

You are solely responsible for:

• The instructions, knowledge base, and training data you provide to your AI Agent
• Reviewing and monitoring your AI Agent's responses and behaviour
• Ensuring your AI Agent complies with all applicable laws and regulations in your jurisdiction
• Any actions taken by your AI Agent on behalf of your business (including but not limited to booking appointments, sending communications, processing data)
• Any claims, damages, or liabilities arising from your AI Agent's interactions with End-Users

5.3 No Liability for AI Outputs

Maree Group LTD, its directors, officers, employees, and affiliates shall NOT be held liable for any loss, damage, cost, expense, or claim arising from or related to:

• Incorrect, false, misleading, or offensive responses generated by an AI Agent
• Actions executed by an AI Agent (including but not limited to incorrect bookings, erroneous data entries, failed transactions, or miscommunications)
• Decisions made by End-Users based on AI Agent responses
• Failure of an AI Agent to respond, escalate, or perform as expected

AI Data Processing and Google API Consent

5A. User Consent for Google Workspace Integration

When you choose to connect your Google Workspace account within AgentEQ (Settings → Integrations → Connect Google Workspace), you:

• Explicitly authorise AgentEQ to request the Google OAuth scopes you approve (which include calendar, spreadsheets, drive.file, gmail.send, contacts, documents, forms.body, and tasks) so that your AI chatbot can create content in your Google Workspace on your behalf.
• Acknowledge that your AI chatbot will create new items in your Google Workspace (calendar events, spreadsheet rows, contacts, documents, forms, tasks, and emails) based on conversations with your end-customers.
• Confirm that you have the authority to connect your Google Workspace account and authorise the chatbot to perform these actions.
• Understand that AgentEQ is a write-first platform — it creates new content but does not read, export, or scrape your existing Google data (the only read is calendar free/busy availability checks before booking).

5B. Permitted Uses of Google Workspace Access

AgentEQ restricts its use of Google API access strictly to the following permitted purposes:

• Creating new content in your Google Workspace (calendar events with Meet links, spreadsheet entries, contacts, documents, forms, tasks, and transactional emails) as triggered by your AI chatbot during conversations with end-customers.
• Checking your calendar free/busy availability before booking appointments to prevent double-bookings.
• Organising app-created files into a dedicated folder structure in your Google Drive (the drive.file scope restricts access to files AgentEQ itself created).

5C. Prohibited Uses of Google Data

AgentEQ explicitly commits that Google user data will never be used for:

• Advertising, retargeting, or marketing profiling of any kind.
• Training, fine-tuning, or improving AI models (AgentEQ's or any third party's).
• Selling, renting, or commercially transferring data to any third party.
• Reading, exporting, or scraping existing user data from Gmail, Drive, Sheets, Contacts, Docs, Forms, or Tasks.
• Any purpose beyond what you have explicitly authorised and what is described in this agreement and our Privacy Policy.

5D. Right to Revoke and Data Deletion

• You may revoke AgentEQ's Google access at any time via your Google Account permissions page or within AgentEQ Settings → Integrations.
• Revoking access immediately stops all chatbot actions that use Google Workspace. Content previously created in your Google account (events, documents, contacts, etc.) is not affected and remains in your Google Workspace.
• Upon account deletion, all stored OAuth tokens and integration metadata are permanently purged within 30 days.
• To request immediate deletion of all integration data, email [email protected].

5E. AI Processing Consent (General)

By using AgentEQ's AI features, you consent to:

• Your knowledge base documents being processed by AI language and embedding models (via your own API key under the BYOK model, or AgentEQ's managed infrastructure) for the purpose of generating chatbot responses.
• End-customer conversation messages being processed by the configured AI provider to generate responses. Conversations are subject to the privacy classification you configured during onboarding (STANDARD, GDPR, HIPAA, or PCI DSS).
• AgentEQ applying PII (Personally Identifiable Information) redaction rules appropriate to your chosen privacy classification before any data is sent to AI inference providers.

AgentEQ's complete approach to Google API data usage is set out in the Google API Data Usage section of our Privacy Policy, which forms part of this Agreement.

6. Platform Availability and Downtime

6.1 No Uptime Guarantee

While we strive to maintain high availability, we do not guarantee uninterrupted, error-free, or continuous access to the Platform. The Platform may be temporarily unavailable due to:

• Scheduled maintenance (we will endeavour to provide advance notice)
• Unscheduled maintenance or emergency repairs
• Third-party service outages (Stripe, AI providers, cloud infrastructure, DNS, etc.)
• Force majeure events (natural disasters, cyberattacks, government actions, pandemics, etc.)
• System failures, bugs, or unforeseen technical issues

6.2 No Liability for Downtime

We shall NOT be liable for any loss of revenue, data, business opportunity, or any other damages — whether direct, indirect, incidental, consequential, special, or punitive — arising from or related to Platform downtime, service interruptions, slow performance, or data loss.

7. Limitation of Liability

8. Intellectual Property

• The Platform, including its design, code, documentation, trademarks, and branding, is owned by Maree Group LTD.
• You retain ownership of all content, data, and knowledge base materials you upload to the Platform.
• You grant us a limited, non-exclusive licence to process your content solely for the purpose of providing the Platform services.
• We do NOT claim ownership of your data, and we do NOT use your data to train our own AI models.

9. BYOK (Bring Your Own Key)

• If you use BYOK mode, you are directly contracting with the AI provider (OpenAI, Anthropic, Google, Azure, etc.) under their terms of service.
• We act solely as a technical intermediary and assume no responsibility for the AI provider's data handling, pricing, availability, or output quality.
• API keys you provide are encrypted at rest using AES-256-GCM and are never shared with any third party.

10. Indemnification

You agree to indemnify, defend, and hold harmless Maree Group LTD, its directors, officers, employees, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Platform
• Your AI Agent's interactions with End-Users
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any third-party claims arising from your content or business operations

11. Termination

• We may suspend or terminate your account at any time, with or without cause, with or without notice.
• Upon termination, your right to access the Platform ceases immediately.
• We may retain certain data as required by law or for legitimate business purposes (see Privacy Policy for retention periods).
• Sections that by their nature should survive termination (Limitation of Liability, Indemnification, Governing Law) shall survive.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and Maree Group LTD regarding your use of the Platform.

15. Contact